How SilverHelp Works
We make it easy to find trusted help for your loved ones. Here's what happens when you use SilverHelp.
Tell Us What You Need
Choose the type of help your loved one needs — cleaning, gardening, handyman work, or home support. Let us know their location and any special requirements.
- Select from our range of services
- Enter your loved one's postcode
- Add any helpful notes about access or preferences
We Find Trusted Professionals
We search our network of reviewed, insured professionals in your area. We look for the right fit based on skills, availability, and location.
- Only professionals we've reviewed
- All carry public liability insurance
- Local to your loved one's area
We Match You with Someone Suitable
Once we find a good match, we'll introduce you. You'll receive their details and can ask any questions before confirming.
- See their profile and experience
- Read ratings from other families
- Arrange a time that works
The Visit Takes Place
The professional arrives at the agreed time. They'll treat your loved one with respect and complete the work to a high standard.
- Reliable, punctual service
- Respectful and patient with elderly clients
- Professional quality work
You Stay Updated
Get notified when the professional is on their way, arrives, and completes the visit. See notes and photos so you know everything went well.
- Real-time arrival notifications
- Completion notes and photos
- Peace of mind, wherever you are
Build an Ongoing Relationship
Found someone great? Request the same professional for future visits. Build a trusted relationship that gives you confidence in your loved one's care.
- Request the same professional again
- Build familiarity and trust
- Consistent, reliable support
Why Families Trust SilverHelp
Reviewed Professionals
Every professional is reviewed before joining. We check insurance and assess professionalism.
Local Professionals
We match you with professionals in your loved one's area. Local means reliable and responsive.
Family Ratings
See what other families say. Real feedback helps you choose with confidence.
Common Questions
How much does SilverHelp cost?
SilverHelp is free for families to use. You pay the professional directly for their services at rates you agree together.
How do you choose which professionals to accept?
We review every application, check insurance documentation, and assess professionalism. We only accept professionals who meet our standards.
What if I'm not happy with the service?
Let us know and we'll help find a better match. Your feedback helps us improve and ensures quality across our network.
Can I request the same professional again?
Absolutely. If you find someone your family trusts, you can request them for future visits to build an ongoing relationship.
Ready to Find Help for Your Loved One?
It only takes a few minutes to tell us what you need. We'll take it from there.