Your Privacy

Cookie Policy

This policy explains what cookies we use, why we use them, and how you can control them.

Last updated: January 2026

Manage Your Cookie Preferences

Change which cookies you accept at any time

What Are Cookies?

Cookies are small text files that websites place on your device when you visit. They help websites remember information about your visit, making your next visit easier and the site more useful.

Cookies are widely used across the internet and are generally safe. They cannot harm your device or access other information on it.

Why We Use Cookies

We use cookies for a few important reasons:

To keep you signed in — So you don't have to log in every time you visit
To remember your preferences — Like your cookie choices
To understand how people use SilverHelp — So we can improve the service
To keep the site secure — By helping prevent fraudulent activity

Types of Cookies We Use

Essential Cookies

Always On

These cookies are necessary for the website to function. Without them, you wouldn't be able to sign in or use basic features.

Examples:

Session cookies that keep you logged in
Security cookies that help protect your account
Your cookie preference settings

Analytics Cookies

Optional

These help us understand how people use SilverHelp, which pages are most popular, and where people might be having trouble. This information helps us improve the service.

What we learn:

Which pages are visited most often
How long people spend on the site
If people encounter errors

Preference Cookies

Optional

These remember choices you make to give you a better experience, like your preferred settings or previously entered information.

Examples:

Remembering your location preferences
Pre-filling forms with previous information

Managing Your Cookies

You have control over which optional cookies you accept. You can change your preferences at any time using the cookie settings button at the top of this page or in the footer.

If you reject non-essential cookies: We'll only use the essential cookies needed to make the website work. Analytics and preference cookies will not be used.

Browser Cookie Settings

You can also control cookies through your web browser settings. Most browsers let you:

See what cookies are stored and delete them
Block all cookies or just third-party cookies
Allow cookies from specific websites only
Delete cookies when you close your browser

Note: If you block all cookies, some parts of SilverHelp may not work properly. For example, you won't be able to stay signed in.

Cookies on Mobile Devices

If you access SilverHelp on your phone or tablet, cookies work the same way. You can manage cookie settings through your mobile browser's settings menu.

On most mobile browsers, you'll find cookie controls under Settings → Privacy or Settings → Site Settings.

Third-Party Cookies

We do not currently use any third-party advertising cookies. If we use third-party services like analytics tools, they may set their own cookies to help us understand how people use SilverHelp.

We carefully choose any third-party services we use and only work with trusted providers who respect your privacy.

Updates to This Policy

We may update this Cookie Policy from time to time. When we make changes, we'll update the "last updated" date at the top of this page.

If we start using new types of cookies, we'll let you know and give you the opportunity to accept or decline them.

Questions About Cookies?

If you have any questions about how we use cookies, please get in touch.

hello@silverhelp.co.uk